Refund Policy 

This Refund Policy applies to business customers only (B2B transactions).

All services provided by [Company Name] Ltd are classified as custom-developed digital services supplied to business clients.

1. Custom Development

Each software build is developed individually based on the information, requirements, and system specifications provided by the client.

Due to the bespoke nature of the service, refunds are not available once development has started.

2. Review Period

After delivery of the software, the client is granted a 7 calendar day review period to test and evaluate the delivered software.

If the client does not report any issues in writing within 7 days of delivery, the service shall be deemed fully accepted.

After this review period:

  • No refunds will be issued

  • No cancellations will be accepted

3. Exclusions

Refunds will not be provided for:

  • Change of requirements after delivery

  • Incorrect or incomplete system information provided by the client

  • Compatibility issues arising from third-party software or services

  • Failure by the client to review the software within the 7-day period

4. Statutory Rights

As this is a B2B transaction, statutory consumer protection laws applicable to consumers do not apply.

Nothing in this policy excludes liability where it cannot be excluded under applicable UK law.

5. Agreement

By submitting a request and paying the issued invoice, the client confirms that:

  • They are acting in a business capacity

  • They understand the custom nature of the service

  • They agree to this Refund Policy

This policy is communicated prior to invoice issuance and payment.